Tile Goods support
Visit the official store pages for the latest version and platform information.
View official page →Let’s get you back to the game.
Having trouble with a purchase, progress, or game performance? Start with the answers below or visit the relevant official store page.
Makeover Karma support
Visit the official store pages for the latest version and platform information.
View official page →Frequently asked questions
Fully close and reopen the game, then check your connection. If it is still missing, email us with the game name, Player ID, and App Store or Google Play receipt.
Restore options depend on your game version and sign-in method. Make sure both devices use the same platform account; if you need help, send us the Player IDs from both devices.
Update to the newest version, restart your device, and make sure enough storage is available. If the issue continues, send us your device model, OS version, and the steps that lead to the issue.
Payments are handled by Apple or Google. Refund requests need to be submitted from your order history or the relevant platform support page; we cannot directly change store billing.